These Terms of Service (the “Terms”) are an agreement between you and Praxis Health Labs [ENTITY TYPE — e.g. LLC] (“we”, “us”) governing your use of DocApps, the practice growth suite for medical practices and part of the DocApps suite (the “Service”).
By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of a practice or other organisation, you represent that you are authorised to bind it, and “you” means that organisation.
1. The Service
DocApps is the practice growth suite for medical practices. We may add, change or remove features over time. We will not make a change that materially degrades a core feature you are paying for without notice to you.
2. Eligibility and accounts
- You must be at least 18 and able to form a binding contract.
- You are responsible for the accuracy of your account information and for keeping your credentials confidential.
- You are responsible for activity under your account, including that of team members you invite. Tell us promptly at the contact address below if you suspect unauthorised access.
- Accounts are for named individuals. Do not share a single login across people.
3. Clinical responsibility — please read this section
The Service is a documentation and workflow tool. It does not practise medicine, does not provide medical advice, and does not make clinical decisions.
- You are solely responsible for all clinical judgement and for the care of your patients.
- A qualified person must review, correct and approve every output before it is entered into a patient record, submitted for billing, relied on clinically, or given to a patient.
- Nothing the Service produces is a substitute for professional medical judgement, and no output should be treated as verified merely because the Service generated it.
- You are responsible for compliance with the laws, professional standards, licensure requirements and payer rules that apply to your practice — including obtaining any patient consent your jurisdiction requires before recording an encounter.
4. AI-generated content
Parts of the Service use generative AI. AI output is probabilistic: it can be inaccurate, incomplete, internally inconsistent, or plausible but wrong, including in ways that are not obvious on a quick read.
- Treat every AI output as an unverified draft requiring human review.
- Do not rely on AI output for diagnosis, treatment, coding or billing without independent verification by a qualified person.
- Coding suggestions, where offered, are decision support only. You remain responsible for the accuracy of codes you submit and for the resulting claims.
- We do not warrant that AI output is accurate, complete, or fit for any particular clinical or billing purpose.
5. Your content and patient information
You retain all rights in the content you submit. You grant us a limited licence to host, process, transmit and display it solely to provide the Service to you, and to create backups. We do not use your content or patient information to train generative AI models.
If you will submit Protected Health Information, a Business Associate Agreement must be executed first. Do not submit PHI to the Service until a BAA is in place between your practice and Praxis Health Labs. Where a BAA is in effect, it governs our handling of PHI and controls over any conflicting term in these Terms.
You represent that you have the rights and any necessary consents or authorisations to submit the content you submit, and that doing so does not violate law or a third party's rights.
6. Acceptable use
You will not:
- Use the Service unlawfully, or to produce content that is fraudulent, defamatory, harassing, or misleading — including fabricated patient testimonials or reviews.
- Submit content you lack the right to submit, or PHI without an executed BAA.
- Attempt to access another customer’s data, probe or circumvent access controls, or disrupt the Service.
- Reverse engineer, scrape, or resell the Service, or use it to build a competing product.
- Bypass usage limits, or use the Service in a way that imposes an unreasonable load on it.
We may suspend access without notice where we reasonably believe it is necessary to protect the Service, other customers, or patient data. We will restore access promptly once the issue is resolved.
7. Third-party services
The Service can connect to third-party platforms — for example review sites, social networks, electronic health record systems and payment providers. Your use of those platforms is governed by their terms, not ours. We are not responsible for their availability, accuracy, or acts, and a change on their side may affect features that depend on them.
8. Fees and payment
- Fees are those shown at purchase. Unless stated otherwise, they are exclusive of taxes, which you are responsible for.
- Subscriptions renew automatically for the stated period until cancelled. You can cancel at any time, effective at the end of the current period.
- One-time offers, including founder pricing, are described at purchase and grant only the access stated there.
- We may change pricing on notice; a change takes effect at your next renewal, not mid-period.
- Late or failed payment may result in suspension after notice and a reasonable opportunity to cure.
- DocApps bills subscriptions and one-time offers for the suite through our payment processor.
Refunds: [REFUND TERMS — counsel and owner to confirm. Marketing currently advertises a 30-day money-back guarantee on founder offers; these Terms must match whatever is actually offered.]
9. Intellectual property
We own the Service, including its software, design and documentation, and all rights not expressly granted are reserved. Subject to these Terms we grant you a non-exclusive, non-transferable right to use the Service during your subscription. Output generated for you from your own content is yours, subject to our underlying rights in the Service.
If you send us feedback or suggestions, we may use them without restriction or obligation to you.
10. Confidentiality
Each party may receive information the other treats as confidential. Each will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers who need it and are bound to comparable obligations, or as law requires.
11. Disclaimers
Except as expressly stated, the Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that output will be accurate or fit for a particular clinical, coding or billing purpose.
12. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed [LIABILITY CAP — counsel to set; commonly the amounts paid in the 12 months preceding the claim].
These limits do not apply to the extent law prohibits them, and [counsel: confirm any carve-outs — commonly a party's indemnification obligations, breach of confidentiality, and liability under an executed BAA].
13. Indemnification
You will defend and indemnify us against third-party claims arising from your content, your use of the Service in breach of these Terms, your violation of law, or your clinical decisions and patient care.
14. Term, suspension and termination
- These Terms apply while you have an account.
- You may stop using the Service and close your account at any time.
- We may suspend or terminate for material breach, on notice and a reasonable opportunity to cure where the breach is curable, and immediately where required to protect the Service or patient data.
- You can export your content before closing your account, and may request an export from us within 30 days after closure. After that, content is deleted on the schedule in the Privacy Policy.
- Sections that by their nature should survive — including your content licence to the extent needed for backups, confidentiality, disclaimers, liability limits, indemnification and governing law — survive termination.
15. Changes to these Terms
We may update these Terms. If a change is material we will give notice through the Service or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms; if you do not, stop using the Service and close your account.
16. Governing law and disputes
These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in [STATE].
[DISPUTE RESOLUTION — counsel to decide: courts as above, or binding arbitration with a class-action waiver. If arbitration is chosen, the provider, seat, cost allocation and any opt-out window must be specified here.]
17. General
- These Terms and the Privacy Policy, plus any executed BAA or order form, are the entire agreement between us on their subject matter.
- If a provision is unenforceable, the rest remains in effect.
- A failure to enforce a provision is not a waiver of it.
- You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
- Neither party is liable for delay or failure caused by events beyond its reasonable control.
18. Contact
Praxis Health Labs, [REGISTERED ADDRESS], [STATE] — support@docapps.ai.